In a automated phone system, employees answer the phone at their desk and enter the extension number of who is calling to forward on the call. It allows for flexibility in the physical location of phones within an office space. In addition, these systems allow a call back from any physical phone within an office or from a landline or mobile number. Popular business phone extensions include Microsoft Operator, which allows call recording, call forwarding and can be programmed to transfer calls to multiple phones by recording the extension numbers. Another popular choice is a virtual PBX system that allows for internal phone extensions and outside lines.

Virtual Phone Systems offer several different services regarding extensions. One extension option is a physical phone system in which calls can be switched between extensions on different phones. Employees can choose their extensions, converting the extension number into an easy-to-remember name. In addition, the system can transfer calls directly between extensions.

Some Major Uses –

  • Employees are assigned different extensions in a physical phone system based on their need for privacy from co-workers or the possibility of taking important calls from outside the office.


  • Virtual phone extensions allow employees to tailor the extension numbers to their personality or interests. For instance, a team member could choose the number 5569, the area code for his hometown, or perhaps a number that goes along with his job title.


  • While physical phone systems are designed to be used within one physical location, virtual phone extensions allow employees to interact with landlines and mobile phones in different locations worldwide.


  • Employees can quickly transfer calls from one phone extension to another and record conversations from a single phone.


  • Since physical phone systems are often expensive, virtual phone extensions allow more employees to access the same resources. Indeed, when the cost of the system is divided among many people, the price per team member is significantly lower than purchasing a phone system for just one person.


  • Virtual phones are especially beneficial in an office with multiple departments with separate supervisors and employees. With a virtual phone system, employees can easily transfer calls to their supervisor and co-workers, with no need to learn a new extension.


  • Virtual phone systems are an effective way to allow employees the freedom to work in different locations simultaneously. In addition, they allow employees the chance to a home office if they choose. While it is more common for some companies to use mobile phones to take calls at their desk or in their car, virtual extensions give callers more options to reach the team member.


  • Employees can quickly forward call to a landline or mobile phone in different locations worldwide, even while they remain in their office.


  • Employees can record conversations with a single touch of a button. It allows them to stay on top of any critical details discussed during a call.


  • Virtual phone extensions allow employees to access all the modern features of a digital phone system at an affordable price. The price per team member is significantly lower than purchasing a whole new system for every team member.

These are some of the significant uses of a virtual extension that allows them to complete their work easily with no troubles in-between.